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Staff Complaints Addressed by Knowledge Management
I can’t find info necessary to do my job.
Expertise Location
I don’t know who people are who can help me.
I need to see the relationships between
people,documents and topics.
Quality Measurement
I can’t measure and track info value and flow.
I need a single place to organize status for things
I'm involved in.
I need to take action on the people and documents
I discover.