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Responsiveness—
Disaster type situations that you have to respond to.
Innovation—


The Foundation Products: People, Places & Things
Through close customer observations, researchers at Lotus and IBM have found that four tangible business goals are served by knowledge management; they are, responsiveness, innovation, competency and efficiency (RICE). These four business goals are apparent in organizations of all types and sizes.

The Platform: Project "Raven"
If the products provide the foundation for knowledge management, then the next step is to unify and optimize these products. This unification is especially important because it is the first point at which the pure strength of knowledge management is revealed. For Lotus, this unification will be driven by a single server platform, code named "Raven."